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Returns & Exchanges

RETURNS & EXCHANGES:  In store or online

When buying a gift, we realize that in some instances you are taking a chance, so if you decide to return or exchange any item(s) you purchased from Isadoras, please notify us within three days of receipt.

  • You have 10 days to return the item(s) for a full refund, exchange, or store credit.
  • All items must be returned to us in their original condition - not damaged, modified, or worn.
  • Upon receiving your return, your refund will be processed immediately, though banking institutions may take longer to post refunds.
  • Store credit does not expire, and is cherished by recipients that love antique jewelry.
  • For the ultimate success of gift giving, encourage your loved one to create a Wish List.  

 

 Extended Holiday Returns:

  • For gifts purchased through December 24, 2020, returns are extended until January 8, 2021.

 

Please Note: 

  • Your banking institution may require additional days to process and post the refund to your account (typically 3-5 business days).
  • We do not process refunds for items damaged in shipping. Please file a claim with the carrier.