Returns are permitted for web sales only. Should you determine to return item(s) purchased on the Isadoras' website, you must notify us within 2 days of receipt of the item(s). You may return the item(s) for a full refund, less shipping and restocking fees. For all international shipments, any additional custom fees must be borne by the customer. Please contact us for questions related to returns and exchanges.
All items must be returned to us in their original condition. There are no refunds on items damaged in shipping. You must file a claim with the carrier.
Once we have received your package, you will be notified by email that we have received your package and are beginning the refund process.
Your refund will be processed within 7 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
Original shipping fees are non-refundable.
We accept exchanges on most items. When giving a gift, we know that in some instances, you are taking a chance. Items returned within 30 days of purchase maybe be exchanged for a different item of equal value or returned for store credit. All items must be returned to us in their original condition.
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